If you find the exact same product cheaper elsewhere within 28 days of purchase we will refund you 2 times the difference! Click here for more details and terms & conditions.
If you are not satisfied with your purchase, let us know within 12 months of the purchase date for a full refund, replacement or a store credit. Click here for more details and terms & conditions.
Groseeds is committed to protecting your privacy. We are registered with the Data Protection Act and will only use the personal information we collect about you lawfully and in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
The personal information we collect about you.
Our system collects the following personal information from you at the point of order or account registration -
Our system has the ability to retain information you provide on our website even if you did not complete your transaction at checkout. In this situation we may use your personal information to contact you to enquire why you did not complete the transaction.
How your information is used.
Your personal information will be used to process your order, contact you about your order and delivery or any problems regarding your order.
You may have also submitted personal information when submitting specific forms on our website, forms such as Order Cancelation, Feedback, and Product Suggestions etc. We will use your personal information in these cases to confirm the receipt of your form, process your request or communicate back to you when, for example, one of your suggested products become available in our store.
We will never collect sensitive information about you without your consent.
Corrections to your information.
The personal information we hold about you will be accurate and up to date.
If you have registered with Groseeds you will be able to check, amend or remove your personal information by logging into your account. If you have not registered and wish to check, amend or remove your personal information please contact our customer service team. If preferred post your request to Groseeds, Holborn, Groes, Denbigh, Conwy, LL16 5BL. We will reply to you promptly and correct or delete inaccuracies promptly.
External use of your information.
We have no plans for your personal information to be transferred outside of the EU however in accordance with the Data Protection Act 1998 if we do in the future we will always ask for your consent first.
Here at Groseeds we sell products not information. We do not sell, share or rent your personal information to other parties.
To perform specific services in our business such as the delivery of your parcel by the Royal Mail or taking your credit or debit card payment using WorldPay, we disclose your personal information to these service providers purely to help them perform their services. In the case of card payment details we use state of the art data encryption to protect your information.
Groseeds cannot be responsible for the Privacy, Cookie and Data Protection policies of any websites we link too or any websites that link to us.
We may have to disclose your personal information by law to law enforcement officers in the case of an investigation.
We will also disclose personal information when it is necessary to protect our legal rights, enforce our terms and conditions or other policies, and protect ourselves or others from fraud or if somebody has or attempted to use our website for illegal or fraudulent purposes.
What are cookies & what do they do?
Cookies are used on our website to help give visitors the best possible shopping experience by making our site functional and easier to use.
A cookie is a small text file that is downloaded onto the visitor's device (computer, smartphone etc.). Cookies do not harm the device and cannot be used to plant spyware or viruses on the visitor's device.
These small text files allow certain tasks to function, tasks such as remembering what items you put in your shopping basket or remembering details such as you name, address, your wishlist etc. which makes log-in or placing an order much faster and more convenient. For security these cookies do not remember or store credit or debit card details, these details will need to be submitted manually by you every time you place an order.
The user data collected by Google Analytics cookies is anonymous and does not include any personal information about visitors or customers. These cookies allow us to continually improve our services by analysing data and statistics such as 'how visitors us our site'. For example if we found from our data that a high percentage of visitors where using the site search box to search for the term 'contact us' we could improve visitor and customer experience by simply making the 'contact us' link more prominent and easier to find, removing the frustration and annoyance to future visitors who wish to contact us.
How to disable cookies.
If you prefer not to have cookies enabled simply go to your browser to change your cookie settings. If you do decide to turn off cookies or have set the security in your browser to the highest setting you may not be able to purchase items from our site.
By continuing to browse our website you are consenting to the use of these cookies.
We have several social media buttons embedded on our website, such as Facebook and Twitter. We cannot prevent these sites from collecting information on your usage of the embedded content. If you have not logged into your social media account they may still be able to collect anonymous information about you.
Updates to our policy.
Concerns or questions.
If you have any concerns or questions regarding any part of this policy please contact our customer service team.