We make every effort to ensure you are 100% satisfied with your purchase.
However on very rare occasions, due to human error or for reasons beyond our control your items may not arrive with you in tip top condition.
If you receive goods that are incorrect, damaged or missing please let us know within 72 hours of receiving the goods. PLEASE DO NOT RETURN ANY ITEMS TO US AT THIS POINT. Once we have received your 'return request' we will reply to your concerns promptly and if applicable we will give you instructions on how and where to return your items.
To submit your 'return request', please follow the instructions at the bottom of the page (depending on whether you have a Groseeds account or not)
We will resolve the issue (depending on the situation and your preference) by either -
We guarantee to supply you with the finest quality seeds in prime condition.
All products sold by Groseeds comes with a '365 Days 100% Satisfaction Guarantee' (from the date of purchase). For further information regarding this guarantee, please visit our 12 Month Guarantee page.
If however within the 365 days you find the goods to be faulty please contact us ASAP so that we can resolve the issue promptly. PLEASE DO NOT RETURN ANY FAULTY ITEMS TO US AT THIS POINT. Once we receive your 'return request' we will inform you how and where to return the item(s) to.
To submit your 'return request', please follow the instructions at the bottom of the page (depending on whether you have a Groseeds account or not)
We will reply to your concerns promptly and we will resolve a fault issue (depending on the situation and your preference) by offering you a -
If you have still not received the goods after 10 working days of receiving the 'despatch email' please contact our Customer Service team ASAP. Please include the following information in the email -
We will reply to your concerns promptly and we will contact the Royal Mail to investigate the problem.
If you wish to return the item(s) within the 14 day cooling off period (for reasons such as you have simply changed your mind and do not want the items anymore) please follow the instructions on our 'Your Right to Cancel' page.
Customers who have opened a Groseeds account.
(Step by step instructions)
Customers who do not have a Groseeds account.
Email us by contacting our Customer Service team. Please include the following information in the email -